Information on our service and support
- Quick: If your equipment have any malfunction, please click the “Contact form” below and ask for support. The case is often solved after the first reply from the EIZO Nordic Service Centre.
- Transport: If a warranty fault is confirmed, the EIZO Nordic Service Centre will arrange so that a driver will come to your premises and deliver the replacement to your deliveries department or to your reception desk. Please unpack, install and make sure that it is working properly. Then please pack your initial unit into the package from the replacement unit. Instructions with shipping documents and address labels for the return shipment to EIZO is enclosed in the package from the replacement unit. EIZO Nordic Service Centre can also offer pick up or send in service, depending on warranty conditions or customers wishes.
- Extent of warranty*: The warranty applies to all equipment supplied by a Nordic and Baltic supplier. It covers failure of the backlight and extends to either five years or 30.000 operating hours, whichever is sooner (please check the precise conditions per model). (At a normal office, however, a total of 30.000 operating hours will not be reached within a period of five years. Assuming that the equipment is used eight hours a day, five days a week, and 52 weeks a year, that would take more than 14 years.)
- Replacement parts: Replacement spare parts for EIZO monitors that you could replace yourself are listed here (on the international EIZO website).
* Some devices have a different warranty. The respective warranty periods for the products can be found on the corresponding data sheets or by looking at the international EIZO website:
To the warranty overview (on the international EIZO website)
Most EIZO monitors come with a five-year warranty including on-site exchange service. EIZO's innovative service approach sets new standards and is in line with the trend towards longer write-off (depreciation) times. EIZO offers the certainty you can count on.
High-end Quality
State-of-the-art materials and EIZO craftsmanship ensure extraordinary durability; it is this that allows us to offer a five-year warranty. With your warranty, you no longer need to pay consequential costs, for example for maintenance and repair; this makes all the costs as clear as possible ("Total Cost of Ownership").
Damages
In case of a damage, please first contact your supplier to ask for their support.
Should your Eizo monitor have a malfunction, then do contact EIZO Nordics Service Centre.
EIZO Nordic AB
Lövängsvägen 14
194 45 Upplands Väsby
Sweden
Some professional devices have a different warranty. The respective warranty periods can be found in the corresponding specifications or have a look :
- Garantee overview
- Handling for repair service